What happens to my filing if my payment is declined by the state?

If you're currently enrolled in AutoFile, and if the state is not able to debit your account, the DOR will notify you directly.

• The state may send a non-payment notice by mail, or they may call, email, or post an electronic non-payment notice in your state e-file account.
• Please note: TaxJar does not handle the payment directly as this is a direct debit from the state. 
• TaxJar can only attempt to submit your payment one time. 
  • If payment is declined, AutoFile cannot re-submit the payment on your behalf.
  • Rest assured that your sales tax return that was filed via AutoFile has been submitted, but your payment has not. 
  • You will need to correct the non-payment issue directly with the state, yourself. 

How do I resolve my non-payment issue with the state? 

In order to resolve a rejected payment, you will need to take the following actions:

1. Contact your bank to release the payment to the state (If your account has a debit blocker, you will need to contact your financial institution to resolve the issue.)
2. Log in to your state account and make the payment or contact the state directly to complete your payment.

How can I make sure my payments are successful in the future?

To ensure that future filings are not affected, first review and confirm the accuracy of your AutoFile bank account and routing number details on your AutoFile Dashboard. 

Here are some additional issues that could cause the state to reject your sales tax payment:

• Your banking information was incorrectly provided to TaxJar 
• There were insufficient funds in the bank account at the time of draft
• The bank account has been closed
• There is one or more debit blocks on the account

For specific questions about why your payment did not go through, you will need to speak directly with the state. You can find the contact numbers for each state here.