Shopify Billing FAQ

If you subscribed to TaxJar through the Shopify App Store, Shopify manages your TaxJar billing. This article explains how pricing updates, AutoFile fees, annual subscriptions, and cancellation work for Shopify-billed accounts.

I received a notice about updated TaxJar pricing. What do I need to do?

Because Shopify manages billing for your account, you must review and accept the updated pricing terms directly through Shopify.

To review the updated terms:

  1. Go to your Plans & Billing page.
  2. Select your plan type.
  3. Follow the prompts to continue to Shopify.
  4. Review and accept the updated pricing terms in Shopify.

Why do I need to accept updated pricing through Shopify?

Shopify requires customers to explicitly accept pricing changes for subscriptions billed through its platform. TaxJar cannot accept the updated pricing terms on your behalf.

This applies only to customers who subscribed to TaxJar through the Shopify App Store prior to February 26, 2026. It does not apply to customers who use the Shopify integration but are billed directly by TaxJar.

Are AutoFile fees changing?

Yes. Beginning October 1, 2026, AutoFile filing fees will increase to $50/filing for Starter customers and $55/filing for Professional customers. 

I don’t see an option to purchase an annual subscription. Why?

Customers who install the TaxJar app through the Shopify App Store are billed directly by Shopify. Shopify-billed TaxJar subscriptions are currently monthly and cannot be purchased as annual subscriptions.

Accepting the updated pricing terms does not change this. You may be asked to select your plan type as part of the updated pricing flow, but annual subscriptions are not available for Shopify-billed accounts.

Can I use AutoFile if I’m billed through Shopify?

Yes. AutoFile fees depend on your TaxJar plan type. Any applicable AutoFile charges are included in your Shopify-billed TaxJar charges.

My Shopify invoice says I can be billed a maximum of $10,000 each month. What does that mean?

Shopify requires this maximum monthly billing amount to appear on your TaxJar invoice. It does not mean that you will be billed $10,000 each month.

Your monthly TaxJar charge is based on your subscription plan and any applicable additional fees, such as AutoFile filing fees or charges for exceeding your plan’s transaction limit. If you don't use AutoFile, exceed your plan’s transaction limit and incur a flex fee, or request past due AutoFile returns, you generally should not be charged fees in addition to your monthly subscription fee.

The $10,000 maximum is not your plan price and is not an estimate of what you will be charged after accepting updated pricing.

How do I cancel my Shopify-billed TaxJar account?

If your TaxJar account is billed through Shopify and you would like to cancel, follow these cancellation instructions.