How to contact TaxJar
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How do I contact TaxJar support?
Starter subscribers:
- You can email TaxJar Support at support@taxjar.com.
- You can also select the green TaxJar icon in the bottom right corner of your screen to type your question and get an immediate response from TaxJar Answers.
Professional subscribers:
- You can contact the Professional priority email and phone support team from your TaxJar Account by clicking the "Support" link in the left sidebar.
- You can also select the green TaxJar icon in the bottom right corner of your screen to type your question and get an immediate response from TaxJar Answers.
When can I contact TaxJar Support?
Our Starter subscription support team is here to support you via email Monday-Friday.
- Users subscribed to a Starter plan will receive an email response within two business days (48 hours from when the email was sent), unless the outreach falls over the weekend. Email support hours are 8AM-7PM CST.
- You can receive instant answers by asking TaxJar Answers.
Our Professional subscription support team is here to support you Monday - Friday.
- Users subscribed to a Professional plan will receive an email response within one business day (24 hours from when the email was submitted), unless the outreach falls over the weekend. Email support hours are 8AM-7PM CST.
- Phone support is available for Professional subscribers on the 1K plan tier or higher, from 8AM-7PM CST.
- To request a call from our support team, simply send an email to support@taxjar.com with the subject line "Request a call" to have a member of our support team reach out to you. Please include your name, phone number, best time of day for TaxJar to call, and reason for your call in the email so that we can best assist you.
- Call requests will be returned within one business day (24 hours from when the request was submitted), unless the outreach falls over the weekend.
- You can receive instant answers by asking TaxJar Answers.
I need help regarding my account. What details should I include when I submit a request?
To ensure that we have all of the information we need to help resolve your request as quickly as possible, please make sure you share the following details:
- Your TaxJar account email address (you can verify this detail here in your Business Profile page).
- Specific details about your question or concern.
- Screenshots are encouraged if applicable! (Here's how to take a screenshot.)
If your question is in regards to a specific transaction or a state sales tax calculation, please share the following details for a couple of example transactions you're referencing:
- Order ID
- Order Date
- Order Total
- Order Ship_To Address
How can I receive prioritized phone or email support?
If you’d like access to phone support, you can directly upgrade to a Professional plan within your TaxJar Account Plan & Billing page of your TaxJar account.
I have a question about a return you're submitting for me with AutoFile.
If you are enrolled in AutoFile and need more time to review, adjust or ask questions about the data in your Sales Tax Report before our system AutoFiles for you, please make sure you visit your AutoFile Dashboard and PAUSE your filing while waiting for a response to your support request.
- We show you How to PAUSE a Filing here.
- Please be aware that if you do not pause your filing, your return may be AutoFiled before we are able to respond to your support inquiry.
- The system allows returns to be paused for a limited window of time each month and once that window closes, we will not be able to make changes to your Report data before AutoFile files your return.