How to contact TaxJar

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How do I contact TaxJar support?

  • Basic Subscribers can email TaxJar Support at  support@taxjar.com
  • Plus Subscribers may reach TaxJar Support within their TaxJar Account by clicking the "Plus Support" link in the left sidebar.

Can I call TaxJar Support?

  • We provide email support first to customers who've subscribed to a Basic Plan. To ensure that we have all of the information we need to help resolve your request as quickly as possible, please make sure you share the following details:
  • Plus Subscribers can contact Support by phone via the contact details within their TaxJar Account > Plus Support. 
    • If you're interested in learning more about our Plus services, please contact our Sales team here.

What are your business hours?

  • Our Standard Support Hours are Monday through Friday 8 AM - 8 PM EST
  • TaxJar Plus subscribers have a dedicated support team available 24/7. 

I need help regarding my account! 

 To ensure that we have all of the information we need to help resolve your request as quickly as possible, please make sure you share the following details:

If your question is in regards to a specific transaction or a state sales tax calculation, please share the following details for a couple of example transactions you're referencing:

  • Order ID
  • Order Date
  • Order Total
  • Order Ship_To Address

I have a question about a return you're AutoFiling for me!

If you are enrolled in AutoFile and need more time to review, adjust or ask questions about the data in your Sales Tax Report before our system AutoFiles for you, please make sure you visit your AutoFile Dashboard and PAUSE your filing while waiting for a response to your support request.

  • We show you How to PAUSE a Filing here.
  • Please be aware that if you do not pause your filing, your return may be AutoFiled before we are able to respond to your support inquiry.
  • The system allows returns to be paused for a limited window of time each month and once that window closes, we will not be able to make changes to your Report data before AutoFiling.

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