What are flex fees?
Our plans are built for your average order volume, but we know businesses often have fluctuations in sales. If you have a high-sales month, flex fees give you the flexibility to temporarily move to a higher tier without a permanent commitment. You only pay for the extra volume when you need it, and you’ll automatically return to your original plan the following month. No penalties—just pay for what you use.
If you are on an annual plan and incur a flex fee, you will be billed for the difference between the monthly tier amounts, in addition to your monthly subscription price, and an invoice will be generated for the month you incurred the overage. Here’s how flex fees work:
| Subscribed plan
|
Order overage amount | Flex fee applied | |
| Professional 500 | 250 orders (for a total of 750 orders) | The difference between the Professional 500 order plan and the Professional 1K order plan:
(Professional 1K plan price) $499 - (Professional 500 plan price) $249 = $250 in flex fees |
|
| Starter 50K
|
20K orders (for a total of 70K orders) | The difference between the Starter 50K order plan and the Starter 75K order plan
$1,999 - $1,4999 = $500 flex fee |
|
| Professional 250K | 100K orders (for a total of 350K orders)
|
The difference between the Professional 250K and the Professional 500K plan
$13,999 - $8,999 = $5,000 flex fee |
We realize your order* volume may fluctuate above the order limit for your plan at times. If you go over your allotted order limit during a single month, we will automatically charge you the difference between your current plan and the plan that matches your usage level that month.
The next month you'll revert back to your original plan.
Flex fee FAQ's:
Will I be billed any type of penalty fee when I am billed a flex fee?
No. We don't add any additional penalty fees just because you went over your plan's limit--you'll simply be billed for the plan that covers your order volume during the month you exceeded your plan's order limit.
Should I choose a different subscription plan when I get a flex fee?
We recommend choosing a plan that matches your average volume in your non-peak sales months. This will keep you from being on a plan that's too large for the majority of the year, and will ensure that you only see flex fees when your sales fluctuate above your regular totals during peak sales periods.
If you see flex fees more frequently during non-peak sales months, it might be time to consider upgrading to the plan that best matches your current monthly order volume.
When will I see flex fees on my invoice?
You will see the flex fee any time you go over your plan's monthly order limit. If you are on an annual plan and incur a flex fee, you will be billed for the difference between the monthly tier amounts and invoice will be generated for the month you incurred the overage.
* Please note that any API tax calculations or rate lookups that we provide are counted towards your monthly order limit.