I can't connect my Shopify store

Why do I see an error when I try to add my Shopify store to my TaxJar account?

If you attempt to connect your Shopify and any of the details you're typing into TaxJar don't match the details for your Shopify store on Shopify's end, TaxJar won't be able to connect.

If this happens, you'll see a message that says "The account authorization process failed or was canceled" on your TaxJar Linked Accounts page or you might receive a message from Shopify that says "Sorry, this shop is currently unavailable.

  • Here are a couple of screenshots showing this:

If you see either of the above messages, please make sure that you're entering your Shopify Subdomain without any extra spaces and also without the ".myshopify.com" portion. 

  • We recommend this because TaxJar already enters ".mshopify.com" for you as seen in the screenshot below.
  • For example, if your Shopify store was "the-adventures-of-max.myshopify.com", you would just need to enter "the-adventures-of-max" in your TaxJar account when attempting to connect Shopify with TaxJar.

I've followed the steps above and I'm entering my Shopify details correctly but I'm still receiving error messages, what should I do?

If you're still receiving the messages above and you've triple-checked the details you're entering, please reach out to support@taxjar.com with the following details:

  1. A screenshot of the exact error message you receive after you click the green "Save Information" button. (Here's how to take a screenshot.)
  2. The URL or website address of your live Shopify store.

What should I do if I receive the message "Your account was not linked. It is already connected to another TaxJar account" when trying to add my Shopify store to TaxJar?

If you receive the message shown above, please try the following steps:

  1. Double-check the email address that you're logging into TaxJar with to be sure it's the correct email address.
  2. Check your Shopify store to see which email is tied to your Shopify account because your TaxJar account could be under this email (if it's different from what you're currently entering.)
  3. If you're not sure which email address could have been used for this other TaxJar account, please see this article and then also reach directly out to support@taxjar.com.