Billing: I already have an active account

Why am I being asked to enter my billing information again? 

If you've paid for your subscription recently and upon logging in, see "Change or Update Credit Card", you may be logging in with the wrong email address.

• Please click "Account" at the top right and select "Sign out of TaxJar"
  
• Then please sign in with the correct email address associated with your TaxJar account. 

I'm not sure which email address I used? 

If you still need assistance please send an email to support@taxjar.com, and we'll send a secure link to provide your account information.