How to Request Your First FREE AutoFile for any state

Common Questions

How do I get a free AutoFile credit?
  • To get started, first complete the steps to enroll in AutoFile. (We show you how to do this here.)
  • Once you are successfully enrolled in AutoFile for your first return (our filing team will need to verify your enrollment) a free AutoFile credit will be added to your account and you'll see it listed in the AutoFile Credits page of your account.
Is this for current customers or new customers only?
  • The first free AutoFile applies to all customers that have never filed with TaxJar AutoFile before regardless of when you joined TaxJar.
  • If you have never filed a return with AutoFile you are eligible for this free AutoFile credit.
My AutoFile enrollment is Pending; am I enrolled yet? 

If your enrollment is Pending, you are not yet enrolled and you will not see the Free AutoFile Credit in your account. If your enrollment is "Pending," our Filing Team is in the process of examining the details you provided in your enrollment form to ensure you have provided all of the information we need to file.

  • This review is typically complete within 72 hours. 
  • Once your enrollment form has been reviewed and confirmed by our filing team, you will then receive an email notification to confirm that you have been successfully enrolled.
  • If there are any issues with your enrollment form, our filing team will reach out to you for your assistance in correcting any invalid details. After you successfully correct any issues you will then receive an email notification to confirm that you have been successfully enrolled.

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