Troubleshooting missing orders

If you notice some orders haven't shown up in your TaxJar Reports, you should check your cart to be sure the orders have a status that will allow us to import them.

We will only import orders after the status is either Completed, Refunded or Shipped. (The wording for the status may vary slightly from cart to cart.)

If you have orders that are imported after you have already filed a return, here's how we suggest handling those orders: https://blog.taxjar.com/handling-orders-that-show-up-after-you-have-already-filed/

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