Professional: Flex Fees explained

We realize your order volume may fluctuate above the order limit for your plan at times. 

• You can view your order volume* by clicking Account in the navigation bar and then select Plans & Billing.  
• Under your current plan and AutoFile Enrollment details, you should see your monthly order volume for each month of sales data we've imported for you.

If you go over your allotted order limit during a single month, we will automatically charge you the difference between your current plan and the plan that matches your usage level that month. 

• The next month you'll start back on the original plan that you subscribed to, and the process will repeat itself again. 
• You will see a flex fee each time you exceed your plan's monthly order limit.
• To illustrate, if you are subscribed to Professional 2.5K - $499/month, but you end up reaching 3000 orders that month, you would be billed a one-time $150 flex fee. This fee reflects the delta of the 2.5K plan, and the 5K plan costs ($649 minus $499).

If you are on an annual plan and incur a flex fee, you will be billed for the difference between the monthly tier amounts and invoice will be generated for the month you incurred the overage.

• Rest assured that we'll never add any additional penalty fees because you went over your plan for one month.
• However, if this begins to occur frequently, it's totally up to you to decide if you want to upgrade to the plan that best matches your order volume. 

We go into more detail as to how to determine the right tier for your business here. If you’re looking for further assistance in determining the best plan for your account, please reach out to Support to review your account and discuss your options.