We've added a new feature to TaxJar to help you determine if you are over or under collecting sales tax.
You'll see a new look on the TaxJar dashboard, and a new "Expected Sales Tax Due Report" in each individual state report.
We've answered some common questions about this new feature below.
Q: What's new on the TaxJar dashboard?
You'll probably notice a new look when you login to TaxJar's dashboard:
The states in yellow are states where we suspect you might be over or under-collecting sales tax.
If you see yellow on your dashboard, don't panic! It doesn't necessarily mean there is a problem with your amount of sales tax collected, and there are a few scenarios (detailed below) why you may see yellow even if you are collecting correctly.
This report is a guideline to help you ensure you are collecting the right amount of sales tax.
This is what it looks like when there might be a problem with a state:
If you see a yellow state on your dashboard, you can click on the state to drill down and see where the problem might be on the "Expected Sales Tax Due" report.
Q: What is the "Expected Sales Tax Due" report?
The new "Expected Sales Tax Due Report" can be found when you click on each individual state on the TaxJar dashboard. It looks like this:
As you can see, the "Expected Sales Tax Due" report gives you very detailed information on how much sales tax you've collected at the state and local district level. If there's a problem, this level of detail will help you deterimine where the error lies.
Q: Why are my "Actual Sales Tax Collected" and "Estimated Sales Tax Due" report amounts different?
The Actual Sales Tax Collected report shows you data based on the taxes you have actually collected. The Expected Sales Tax Due is an estimate of what we think you may owe based on your sales totals. (This is a more detailed version of the estimate you have seen in the Detailed Sales Tax Analysis report.)
If you haven’t been collecting taxes, this report can help give you an idea of what you should have collected or what you should be collecting.
Q: My expected sales tax due seems off in Arizona, Pennsylvania, Tennessee, Texas or Virginia. Why is this?
If your expected sales tax due seems off in these states it's likely because you have not set up an address on the "Account" screen. Make sure you've set up an address by logging into TaxJar, clicking "Account" then entering an address under your "Business Profile."
Q: I'm already collecting taxes. Why does my dashboard say I'm not collecting enough?
There are a few reasons why these two totals could be different:
You aren’t collecting sales tax through all platforms - Double check that you have sales tax collection set up through all the shopping carts and marketplaces you sell on. You can find out more about setting up sales tax collection on common eCommerce channels here.
You sell non-taxable items - As of right now, TaxJar can’t recognize when an item is tax exempt. Because of this, our “expected sales tax collected” will show that you should have collected sales tax on that item. If you sell lots of non-taxable items you may want to stick with the totals on the "Actual Sales Tax Collected" report for the time being. Stay tuned for a solution to this issue for sellers of non-taxable items!
Q: Are refunds included in the Adjustments/Presumed exempt totals?
For Amazon FBA Sellers:
Q: Whoa! I see a lot of states on my dashboard. Do I really have to collect sales tax in all these states?
You would only need to collect in the states where you have sales tax nexus.
Q: How do I know in which states Amazon gives me sales tax nexus?
Amazon FBA sellers generally have sales tax nexus in states where Amazon stores their inventory in an Amazon Fulfillment Center. TaxJar will detect the states where you have nexus because of FBA inventory and automatically add them to your Dashboard with an Amazon badge next to the state name.
Q: How do I remove states where I don't have nexus?
To get rid of any states from your TaxJar dashboard, click the wrench under that state name to edit the settings for that state.
On the next page, click on the checkbox next to 'No longer have nexus or need to file in this state (hide from dashboard)'. The state will be gone from the dashboard.